Telehealth Crisis Management

This course reduces risk and provides education and competency to meet regulatory and licensure requirements for practitioners providing Telehealth services to patients who may have a crisis at a distance. Creating an emergency management plan, clarifying bounds and requirements in case of a patient crisis, and de-escalation strategies at a distance while being able to identify a crisis and knowing local emergency services and supports may lead to a better patient outcome due to planning for an emergency.

Course Format:

Telehealth Crisis Management Part 1

  • Understanding the Signs of a Crisis
  • Mental and Medical Status of the Patient
  • Crisis Management
  • Emergency Management Plan

Telehealth Crisis Management Part 2

  • List of Active Patient – Local Emergency Services
  • Ongoing Verification of Local Emergency Services
  • Establish Practitioner Protocol, Bounds and Requirements During a Crisis
  • De-escalation Strategies in Crisis

Telehealth Crisis Management Part 3

  • Need and Options for Local Support
  • Need and Options for Local Support
  • Best Practices in Culturally Appropriate Crisis Intervention

Learning Objectives

  • Understanding and identifying a patient in crisis during a telehealth appointment.
  • Developing an emergency management plan.
  • The importance of a local emergency services listings at distant locations.
  • Establishing protocol bounds and responsibilities of practitioners.
  • Telehealth de-escalation strategies.
  • Identifying mental and medical health status during a telehealth appointment.
  • Understanding culturally appropriate crisis interventions.
  • Identifying the signs of a patient in crisis.
  • Understanding the need and options for local patient support.
  • Appreciate the cultural contexts of the local area of the patient.
  • Identifying the mental status of a patient using telehealth.
  • Importance of ongoing verification of local emergency services
  • Understanding the benefits and consequences of interventions

Additional Information

Center for Continuing Health Education (CCHE)
Course summary
Available credit: 
  • 1.75 AMA PRA Category 1 Credit
Course opens: 
Course expires: 
Mocingbird Member cost:

Robert Maxwell, MD

George Martin, MD, MSHA

David Joyce, MD, MBA


This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint sponsorship of MedChi, The Maryland State Medical Society, and MedEd-Stat. MedChi is accredited by the ACCME to provide continuing medical education for physicians.

CME Designation Statement

MedChi The Maryland State Medical Society designates this Online enduring educational activity for a maximum of 1.75 AMA PRA Category 1 Credits.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

 Planner Disclosure Statement:

The planners for this activity have reported no relevant financial relationships to disclose.

Presenter Disclosure Statement:

The presenters of this CME course have reported no relevant financial relationships to disclose. They will not be referencing any off-label uses of product or devices.





Available Credit

  • 1.75 AMA PRA Category 1 Credit


Mocingbird Member cost:
Please login or register to take this course.

This course is offered through CCHE. To take this course you will be redirected to CCHE's website. You must login or create an account with CCHE in order to complete this activity. 

Mocingbird members receive a 10% discount for all activities on CCHE.  This code will be sent to you by email, please use this code at checkout. 

Mocingbird is pleased to provide our members with discounted access to highly respected and awarded educational partners.