Solving for Physician Burnout - System Redesign and Organizational Transformation

Physician burnout has grown dramatically in recent years with about half of physicians experiencing at least one measure of burnout. In years past, the remedy has been on self-care and resiliency. Today, the literature recognizes that health systems/organizations are also responsible for physician burnout and that those systems need to change in order to begin to successfully address this epidemic. This program will describe how some institutions are appointing physicians, often practicing clinicians themselves, to a senior role leading change at the hospital level. These physician leaders understand the drivers of  burnout from personal experience and are uniquely positioned to help guide their institutions to
measure burnout and then take the necessary organizational steps to improve those measures. The research in this area is relatively new, and the solutions are still in their infancy. This program will identify several system solutions and strategies for implementation and also help organizations just getting started.

The program is a pre-recorded panel discussion with a moderator and three Massachusetts-based experts on physician burnout and wellness in their institutions. Dr. Steven Adelman introduces and moderates the discussion. He is joined by panelists Dr. Karim Awad, Dr. Andrew Chandler, and Dr. Susannah Rowe, who answer questions and provide unique perspectives on physician burnout and their organizations’ initiatives to date. The video also includes resources for further study and is accompanied by evaluation questions to receive CME credit.

Learning Objectives

  • Identify the various contributors (drivers) to burnout in the medical profession
  • Understand the significant and substantial implications burnout has on organizational productivity, costs, morale, and the quality of service delivered
  • Examine various strategies and resource tools to create a sustainable culture and support health and well-being at the workplace
  • Utilize evidence-based solutions for system redesign and to support professional well-being and increase physician satisfaction
  • Create an environment of support and physician wellness throughout the organization

Additional Information

Massachusetts Medical Society (MMS)
Course summary
Available credit: 
  • 1.00 MOC II
  • 1.00 AMA PRA Category 1 Credit
Course opens: 
Course expires: 
Nonmember cost:
Member cost:
Student or Resident cost:
Other Health Care Professionals cost:

Steven Adelman, MD, Medical Director, Physician Health Services, Inc., Massachusetts Medical Society

Karim Awad, MD, Medical Director, Clinician Wellness, Chief, Sleep Medicine; Chair, Clinical Advisory Council, Atrius Health
Andrew Chandler, MD, MHSA, Family Physician, Medical Director for Patient Experience and Staff Satisfaction, Tufts Medical
Center Community Care, Clinical Assistant Professor of Medicine, Tufts University School of Medicine
Susannah Rowe, MD, MPH, Associate Chief Medical Officer for Wellness and Professional Vitality; Assistant Professor of
Ophthalmology, Boston University School of Medicine; President of the Medical Dental Staff, Boston Medical Center

Accreditation and Credit Information
The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 CreditTM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.


MOC Approval Statement 
Through the American Board of Medical Specialties ("ABMS") ongoing commitment to increase access to practice relevant Maintenance of Certification ("MOC") Activities through the ABMS Continuing Certification Directory , this activity has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) for the following ABMS Member Boards:  

Allergy and Immunology
Family Medicine
Medical Genetics and Genomics
Nuclear Medicine
Physical Medicine and Rehabilitation
Plastic Surgery
Preventive Medicine
Psychiatry and Neurology
Thoracic Surgery


National Commission on Certification of Physicians Assistant (NCCPA).
Physician Assistants may claim a maximum of 1.00 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society. 

You must complete the exam at the end of the course to receive AMA PRA Category 1 Credit™.

Available Credit

  • 1.00 MOC II
  • 1.00 AMA PRA Category 1 Credit


Nonmember cost:
Member cost:
Student or Resident cost:
Other Health Care Professionals cost:
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This course is offered through Massachusetts Medical Society

To take this course you will be redirected to Massachusetts Medical Society's website. You must login or create an account with Massachusetts Medical Society in order to complete this activity. 

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