CME Promises Preview Module 7
Communications Case Study
Listen to office practice leaders describe their approach to improve communication with patients to ensure that patients' needs are understood and addressed during the visit. Hear how these practices used small tests of change to improve the effectiveness of their communication with patients about test results, and with specialists' offices about referrals.
- Identify methods to improve communication with patient to insure that the reason for the patient's visit is understood and addressed.
- Identify a method to improve the communication with a patient about a serious medical condition.
- Understand the value of working with specialists' offices to assure that patients get the care they need.
IHI Senior Improvement Advisor
Institute for Healthcare Improvement
Accreditation Statement for Joint Providership
This activity has been planned and implemented in accordance with the accreditation requirements and
policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint
providership of the Massachusetts Medical Society and the Massachusetts Department of Public Health. The
Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for
AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.
MOC Approval Statement
Through the American Board of Medical Specialties ("ABMS") ongoing commitment to increase access to practice relevant Maintenance of Certification ("MOC") Activities through the ABMS Continuing Certification Directory , this activity has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) for the following ABMS Member Boards:
Allergy and Immunology
Physical Medicine and Rehabilitation
Psychiatry & Neurology
National Commission on Certification of Physician Assistants (NCCPA).
Physician Assistants may claim 0.50 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit(s)™ from organizations accredited by ACCME or a recognized state medical society.
A score of 70% or higher is required to receive AMA PRA Category 1 Credit(s)™.
- 0.50 MOC II
- 0.50 AMA PRA Category 1 Credit™
This course is offered through the Massachusetts Medical Society. To take this course you will be redirected to the Massachusetts Medical Society's website. You must have an account with the Massachusetts Medical Society in order to complete this activity.
Mocingbird continues to work with our CME partner network to provide courses directly to you. We appreciate your patience as we work toward that goal!