CME Promises Preview Module 12

When Things Go Wrong in the Ambulatory Setting

Led by patient safety experts, Dr. Lucian Leape and Dr. Gordy Schiff, this session offers advice about the disclosure process after an adverse event, providing support and immediate care for your patient, follow-up communication, and support for clinicians. This video and accompanying 4-page guideline provide ambulatory leaders some of the skills and tools to handle challenging situations.

Learning Objectives

  1. Understand the value of the clinician initiating the disclosure process after an adverse event. 
  2. Describe the immediate steps that should be taken after an adverse event is identified. 
  3. Understand why failure to communicate an adverse event is riskier than openly communicating.

Additional Information

Massachusetts Medical Society (MMS)
State Relevance: 
Course summary
Available credit: 
  • 0.50 MOC II
  • 0.50 AMA PRA Category 1 Credit
Course opens: 
Course expires: 

Lucian Leape, MD 
Adjunct Professor of Health Policy 
Department of Health Policy and Management, Harvard School of Public Health 
Gordon Schiff, MD 
Associate Professor of Medicine, Harvard Medical School 
Associate Director, Center for Patient Safety Research and Practice, Brigham and Women's Hospital

Accreditation Statement for Joint Providership
This activity has been planned and implemented in accordance with the accreditation requirements and
policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint 
providership of the Massachusetts Medical Society and the Massachusetts Department of Public Health. The
Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for 

AMA Credit Designation Statement  
The Massachusetts Medical Society designates this enduring material for a maximum of 0.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.

MOC Approval Statement 
Through the American Board of Medical Specialties ("ABMS") ongoing commitment to increase access to practice relevant Maintenance of Certification ("MOC") Activities through the ABMS Continuing Certification Directory , this activity has met the requirements as an MOC Part II CME Activity (apply toward general CME requirement) for the following ABMS Member Boards:

Allergy and Immunology
Family Medicine
Nuclear Medicine
Physical Medicine and Rehabilitation
Preventive Medicine
Psychiatry & Neurology

National Commission on Certification of Physician Assistants (NCCPA).

Physician Assistants may claim 0.50 Category 1 credits for completing this activity. NCCPA accepts AMA PRA Category 1 Credit(s)™ from organizations accredited by ACCME or a recognized state medical society.

A score of 70% or higher is required to receive AMA PRA Category 1 Credit(s)™. 

Available Credit

  • 0.50 MOC II
  • 0.50 AMA PRA Category 1 Credit
Please login or register to take this course.

This course is offered through the Massachusetts Medical Society. To take this course you will be redirected to [the Massachusetts Medical Society's website. You must have an account with the Massachusetts Medical Society in order to complete this activity. 

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Risk Management